SERVICES WE OFFER
Workstation Monitoring and Maintenance
Providing ongoing support to each staff member we ensure the computers they work on are up to date with the most relevant software and hardware recommendations. Maintenance occurs after hours and during idle periods to ensure workday productivity is not impacted.
Security and Backups
Each workstation has anti-virus software installed which is centrally managed and always updated,
and the network is protected against attacks with security appliances and email filtering services.
Important workstations, servers, and company data are backed up regularly and stored securely offsite for added peace of mind.
Cloud Services and Voice over IP Phone Systems
MCL Managed IT recommends Microsoft 365 products to provide the greatest efficiency and synchronization between devices for staff members. Backups and protection products are available to further secure these cloud services. Transitioning to a VoIP solution allows for softphone applications on mobile devices or computer workstations in addition to regular handsets.
Remote Access and Virtualization
Innovative solutions are available to provide secure remote access to company resources and saving hardware costs is made available through server and workstation virtualization technology.
Cyber Security Monitoring and Training
Ensure your staff are protected and trained against the latest phishing and ransomware attacks by
real-time monitoring, filtering, and ongoing training exercises.
Co-Managed Support
If your organization currently does not require fully managed IT services, MCL can provide any level of tiered support as requested. Whether it is Tier 1 help desk support or Tier 3 server and network administration, MCL technicians will work with your established procedures.
OUR SERVICE DELIVERY MODEL
MCL Managed IT is built on providing businesses with a reliable infrastructure through on demand support, proactive involvement, regular maintenance, and client education and recommendations. Our goal is to seamlessly integrate into your business, providing cost effective IT managed services. With clients in financial services, medical, insurance, professional services, natural resources, manufacturing, construction and non-profit, MCL is well versed in adapting to ever changing client requirements.
Our monthly support rates are based on the number of active primary and secondary devices and servers. We offer all-inclusive and block-hour monthly options for support service with flat-rate fees for hardware additions and special projects. In addition to offering help desk support, as your IT department, MCL Managed IT also provides subscription-based services like Office 365 and VoIP (Voice Over Internet Phone) so that your IT costs are centralized onto one invoice.
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NEXT STEPS
To see how MCL Managed IT can partner with you in supporting your business growth please contact us to schedule a no-fee on-site assessment of your IT infrastructure and requirements. This assessment allows us to provide you with an IT proposal tailored to your business. Once we have agreed on the right services for your business, we will implement a smooth transition with a phased approach of IT changes with minimal disruption to your business. Supporting your growth and future success is what we do best.
How can we do I.T. for you?
Office
2nd Floor, 3851 Roper Road NW
Edmonton, AB T6B 3S5